Refund policy

Yahan Affan.shop ke liye ek professional aur standard Return and Refund Policy ka draft hai, jo Shopify par general items ki dropshipping ke liye bilkul suitable hai.

Aap is template ko seedhe apne Shopify store ke "Legal" pages me paste kar sakte hain. Bas jahan brackets [ ] hain, wahan apni details update kar lijiye.

Return and Refund Policy

Thank you for shopping at Affan.shop! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns

We offer a 30-day return policy. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging.

  • You must have the receipt or proof of purchase.

Non-returnable items: Certain types of items cannot be returned for hygiene and safety reasons, including:

  • Intimate or sanitary goods.

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards.

  • Downloadable software products.

  • Some health and personal care items.

2. How to Initiate a Return

To start a return, please contact us at [support@affan.shop]. Please include your order number and the reason for the return. We will provide you with instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted. Please do not send your purchase back to the manufacturer.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7] business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [support@affan.shop].

4. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need to exchange it for the same item, send us an email at [support@affan.shop]]with photo or video proof of the issue.

5. Order Cancellations

Since we strive to process and ship orders as quickly as possible, cancellations are only accepted within [12 hours] of placing the order. Once the order has been processed or shipped by our warehouse, we can no longer cancel it, and you will need to follow the standard return process upon receiving the item.

6. Shipping Costs for Returns

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of original shipping (if any) will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Contact Us

If you have any questions about how to return your item to us, feel free to reach out:

  • Email: [support@affan.shop]